Shipping Policy for Premium TV Nora

Effective Date: December 30, 2024

At Premium TV Nora, we are committed to delivering your products in a timely and secure manner. This Shipping Policy outlines the available shipping options, shipping fees, order processing times, and important details to ensure you have the best possible experience when ordering from our website. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. Shipping methods are presented during checkout, and you can choose the option that works best for you.

  • Standard Shipping:
    Estimated delivery time: 5-7 business days for domestic orders within the U.S. (excluding weekends and holidays).

  • Expedited Shipping:
    Estimated delivery time: 2-3 business days for U.S. domestic orders.

  • Overnight Shipping:
    Guaranteed delivery within 1 business day (orders must be placed before the cutoff time for next-day delivery).

  • International Shipping:
    Available for certain countries. Delivery times vary based on the destination and customs processing.

2. Shipping Charges

  • Domestic Orders (within the U.S.):
    Shipping costs are calculated based on the size, weight, and destination of your order. Shipping charges will be clearly displayed at checkout before you complete your purchase.

  • International Orders:
    For international deliveries, shipping fees will be calculated at checkout based on the destination, weight of your items, and the selected shipping method. Please note that international customers may be responsible for paying customs duties, taxes, or other additional fees upon delivery.

  • Free Shipping:
    We offer free standard shipping on orders over $100 for U.S. domestic orders. This offer is available at checkout and may have exclusions.

3. Order Processing Time

  • Processing Time:
    All orders are processed within 1-2 business days after payment is received (excluding weekends and holidays). If there are any delays, you will be notified via email.

  • Shipping Time:
    Shipping times vary based on the selected method. Please note that the delivery times provided are estimates and may be affected by factors such as weather, carrier delays, or other unforeseen circumstances.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status and location of your package. If you experience any issues with tracking or need further assistance, please contact us at info@premiumtvnora.net or (617) 207-1830.

5. Shipping Address Accuracy

  • Correct Address:
    It is your responsibility to provide an accurate and complete shipping address when placing an order. We are not responsible for delays or errors in shipping caused by incorrect or incomplete address information.

  • Address Changes:
    If you need to change the shipping address after placing an order, please contact us as soon as possible at info@premiumtvnora.net or (617) 207-1830. We will do our best to accommodate your request before the order is processed.

6. Shipping Delays

While we strive to process and ship orders promptly, there may be instances where delays occur due to unforeseen factors such as:

  • Adverse weather conditions
  • Carrier delays
  • Peak season volume
  • Holidays

If your order is delayed, we will provide updates and tracking information as soon as it becomes available.

7. Damaged or Lost Shipments

  • Damaged Items:
    If you receive a damaged item, please contact us within 7 days of receiving your order. We will assist you in processing a return or replacement, depending on availability.

  • Lost Shipments:
    If your package is lost or has not arrived within the expected delivery window, please contact us for assistance. We will work with the carrier to locate the shipment, or we will provide a replacement if the order is confirmed as lost.

8. International Orders – Customs and Import Fees

For international orders, please note that:

  • Customs duties, taxes, and any import fees are the responsibility of the recipient. These fees are not included in the price of the product or shipping costs at checkout.
  • Customs policies vary by country, so we recommend that you contact your local customs office for more information about potential charges before placing an order.

9. Returns and Exchanges

If you are not satisfied with your purchase or need to make an exchange, please refer to our Refund and Returns Policy for instructions on how to return or exchange your item.

10. Contact Information

If you have any questions or concerns about shipping, please feel free to contact us:

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and continued use of our website will constitute your acceptance of the updated policy.